Privacy Policy

Who We Are and How to Reach Us

At Knots12 Holding OÜ, we take your personal data seriously. Our company is registered with the code 12915093, VAT number EE101821968, and you can always contact us at kristina_kavak@hotmail.com.

What Personal Information We Collect

We gather the following personal details:

  • Your name

  • Your telephone number

  • Your email address (when you reach out through our contact form)

  • Your IP address location (with city-level accuracy)

  • Information about how you interact with and navigate our website

How We Use Your Personal Information

Website Tracking

We use cookies to understand how visitors use our website. These cookies collect anonymous information, including:

  • Total number of website visitors

  • The source or blog that brought you to our site

  • Which pages you explored during your visit

We specifically use Facebook Pixel and Google Analytics to track these interactions.

Communication and Marketing

When you contact us through our contact form or email, we collect and store:

  • Your name

  • Your email address

  • Your phone number

  • The content of your message

We use this information to:

  • Provide the service you requested

  • Send you marketing updates via Mailchimp that are relevant to your initial reason for contacting us

Legal Basis for Data Processing

We process your data with your explicit consent.

Who Might Receive Your Personal Data

Your personal information may be shared with:

  • Information technology service providers

  • Servers located in:

    • European Union member states

    • European Economic Area countries

    • US companies compliant with the Privacy Shield Framework

Data Storage and Security

Your data is securely stored on servers owned by:

Only our employees can access this data, and they do so solely to:

  • Resolve your inquiries

  • Provide customer support

Your Rights

Accessing and Correcting Your Data

You can view and correct your personal data by emailing kristina_kavak@hotmail.com.

Withdrawing Consent

You have the right to:

  • Withdraw consent for data processing

  • Object to direct marketing

  • Stop profile analysis related to marketing

Simply notify our customer support via email.

Data Retention and Deletion

Storage Duration

  • Accounting-related data is kept for seven years

Deletion Process

To delete your data:

  • Email our customer support

  • We will confirm your request

  • We’ll specify the timeline for data deletion

Data Transfer

  • Transfer requests are processed within one month

  • We’ll verify your identity

  • We’ll provide details about your transferable data

Dispute Resolution

If you have concerns about data processing: